Terms & Conditions
To avoid disappointment, it is highly recommended you pre-book. Our time slots are all an hour and are all on the hour. Please ensure you arrive 15 minutes ahead of your pre-booked time slot. If you have not made an online booking, we recommend arriving at least 30 minutes prior to the play time you want. Playstation by Rush welcomes Parents and children aged 2-13 years old.
Booking Terms & Conditions
These Booking Terms and Conditions apply to the booking of Playstation by Rush play session (the ‘Activities’) and any ancillary products at the location set out in Playstation by Rush booking confirmation.
These Booking Terms and Conditions contain important information regarding participation by you and the members of your party and accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions. No variation to these Booking Terms and Conditions shall be binding unless agreed in writing by Playstation by Rush.
Any typographical, clerical or other error or omission in any booking confirmation or other documentation issued by Playstation by Rush (including any electronic documentation) shall be subject to correction without any liability on the part of Playstation by Rush.
Playstation by Rush reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or otherwise.
Wilful damage must not be caused by anyone attending Playstation by Rush, to the facilities, fixtures or fittings. If damage is caused by a member of a party booking, the hirer will be liable to pay for the rectification of any damage (including accidental) caused by anyone attending the party.
Playstation by Rush does not accept responsibility for the loss of property or theft arising from the use of facilities. Money or valuables should, therefore, not be left unattended. Valuables can be deposited in on site locker facilities.
2. Booking Confirmation
No booking shall be deemed to have been accepted unless in writing by Playstation by Rush (which shall include Playstation by Rush’s email confirmation of booking).
You must advise Playstation by Rush as soon as possible of any mistake in Playstation by Rush ’s booking confirmation. Playstation by Rush shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compention will be payable in such circumstances.
The Activities include different variations of slides, climbing elements and challenge courses, participation is not without risk as serious misuse could be fatal. Participants will need to be supervised by a parent/legal guardian during the duration of their play time. All areas will also be under the supervision of a level 1 first Aid qualified court monitor.
Playstation by Rush reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so.
Parents / legal guardians of participants please be advised the activities are physically demanding. Participants are advised to play within their ability – only the individual knows or understands their own limits and competencies. If you are unsure or whether you/child can complete a manoeuvre, you should not attempt it. If participants have medical-concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Participants need to be able to see similar distances to those required to drive a car in order to be able to complete the activity and to supervise any under 13’s in their care. Consequently, short- or long-sighted participants must ensure that they wear contact lenses or prescribed glasses.
All participants are required to act responsibly and courteously at all times and to respect other participants. Playstation by Rush shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
No refunds or compention will be payable by Playstation by Rush in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
5. Birthday Bookings
Party bookings are to be paid with a 50% deposit upon booking. Playstation by Rush will refund any parties cancelled 7 days before, any parties cancelled after that time, no refund will be given. This can only ever be changed under the management’s discretion in this situation no refund will be given however an option to move the booking will be offered. The moving of a party booking can only be done 7 days before the booked date of the party. If attempted after this date it will be rejected.
A party area is booked for a 1hour 45minutes slot, with a 15minute turnover. The room must be vacated promptly after this time to set up for the next party. We ask the parent or guardian of the party child stay on site at all times and are responsible for the behaviour of their children. Any behaviour we deem to be unacceptable will be explained to the parent/guardian and your party may come to an end promptly. Should any member of the party group have any dietary requirements, we will try our best to cater to these needs, please advise us of such requests no later than 72 hours prior to the party. Additional guests can be added to a booking as long as they are not requested within 72 hours before the party. Additional guests are subject to availability. If we do not have the space then we will not be able to action your request.
Birthday cake will be offered at an additional cost. We will supply sufficient cutlery to cut and eat the cake. Any decorations you require must be supplied by yourself and must be checked with the duty manager at the time. We will not allow decorations to be stuck to the walls. No decorations are allowed unless previously arranged with the manager.
All party food orders must go through Playstation by Rush. With the exception of a birthday cake/cakes, no other food or drink will be allowed to be brought into Playstation by Rush. Only food purchased through Playstation by Rush will be allowed.
Your party is required to arrive at the venue 15 minutes before the booked time. Upon arrival you must book in with a party host who will then explain the process of the booking. Right of admission can be refused at any time if the duty manager sees fit.
Should you arrive late, you are not automatically granted the full 1hour 45 minutes of play time. full playtime will be determined by park capacity and at the discretion of the duty manager.
6. Price and Payment
Subject to any terms agreed in writing between Playstation by Rush and you, our charges for all Activities shall be calculated at our current rates and payment in full shall be made upon arrival. The charges include the cost of purchasing the Activities. Payment may be made by cash, debit or credit card.
Playstation by Rush reserves the right to change its prices at any time. As much notice as possible will be given should a change in price occur.
7. Refunds and Amendments
Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by bank transfer. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.
Where multiple forms of payment are used, Playstation by Rush reserves the right to refund any monies due on a refund or amendment by credit or bank transfer.
Except as otherwise provided in these Booking Terms and Conditions, Playstation by Rush shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.
Parking facilities are available at the site, and any vehicles and their contents are left at the owners’ risk and are subject to any conditions and the payment of any fees as may be required by the provider of such facilities at the site location”.